Egypt’s state-owned telecommunications company, WE, is transitioning its landline customers to a prepaid payment system, a move that aims to improve service and give subscribers greater control over their expenses. The shift from quarterly billing to a pay-as-you-go model is mandatory for all customers nationwide.
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The company announced the change in a formal statement, citing a desire to reduce risks associated with debt and offer a more effective and streamlined payment system. WE will notify customers of the transition through text messages, email, and clear in-app notifications detailing the necessary steps.
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Technical support teams will be available to assist customers, particularly those with questions or experiencing issues during the transition, at branches and centers across the country.
WE highlighted several benefits of the prepaid system, including greater control over spending by allowing customers to add credit as needed. The new system also eliminates late payment fees, as users can only utilize the credit they have purchased.
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Customers will have a variety of options for adding credit to their accounts, including prepaid cards, banking applications, and online purchases. Flexible service packages tailored to individual consumption levels will also be available.
The company emphasized that the changes are intended to provide better service and reduce financial burdens on customers while ensuring continued high-quality service. Those experiencing issues with telecommunications services in Egypt can contact the National Telecom Regulatory Authority at 155, available from 8:00 AM to 10:00 PM, according to the authority’s website.
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This move by WE, officially known as the Egyptian Company for Telecommunications, marks a significant shift in how landline services are paid for in Egypt and reflects a growing trend toward prepaid models in the telecommunications industry.
