Ekont to Phase Out Door-to-Door Deliveries in Small Bulgarian Settlements
Bulgarian courier giant Ekont is restructuring its operational model, ending home delivery services for a portion of the country’s smaller settlements. The company is shifting its focus toward a service model centered on physical offices and automated lockers, known as “Ekontomats.”
The announcement was made on April 7, 2026, by the company’s co-founder, Nikolay Sabev, via a social media post on Facebook. Sabev explained that Ekont is changing how it delivers parcels starting in 2026, with the reduction of door-to-door services in smaller villages expected to roll out in the coming weeks.
According to Sabev, the decision is a strategic move to prioritize reliability over maximum geographic reach. He noted that even as the previous industry standard in logistics was to maintain a presence everywhere, the company is now pursuing a different approach to ensure that deliveries are consistent and predictable.
“We are not chasing maximum coverage, but building a network where delivery happens as promised,” Sabev wrote. “We are moving to service through offices and Ekontomats—points where the service is clear, predictable, and works equally well every day.”
This transition may require an adaptation from some customers, particularly those residing in low-density areas who previously relied on doorstep delivery. The company’s decision to limit address-based deliveries underscores a broader industry trend toward centralized pickup points to increase logistical efficiency.
The move comes as Ekont restricts its delivery reach in specific locations to ensure that the promised delivery windows are met more accurately.
This restructuring highlights the ongoing challenge for logistics providers in balancing comprehensive rural access with the operational demands of predictable, high-quality service. As Ekont limits its operations in certain areas, the reliance on automated infrastructure is expected to grow.
