Amdocs is collaborating with Google Cloud to accelerate the adoption of artificial intelligence within the telecommunications industry, unveiling a new approach called the Agentic Telco at MWC 2026. This model moves beyond AI’s traditional role of data analysis, enabling the technology to autonomously execute actions within a network.
The collaboration aims to help communication service providers (CSPs) evolve from isolated automation schemes toward networks with Level 4 and 5 autonomy – infrastructures capable of identifying, diagnosing, and resolving failures without human intervention. This shift represents a significant step toward self-healing networks and proactive service management, potentially reducing downtime and improving customer experience.
From Analytical AI to Actionable AI
According to the company, the key advancement isn’t simply advanced analytics, but the integration of intelligent agents that combine real-time data, historical context, and direct execution capabilities on the network.
To enable this model, Google Cloud has enhanced its architecture with tools like Cloud Spanner Graph, BigQuery, and Vertex AI, allowing for the integration of:
A dynamic digital twin of the network, representing the infrastructure’s physical and logical state in real-time. A unified data layer of graphs, eliminating silos between operational and analytical information.
These components are complemented by predictive models based on graph neural networks (GNNs) capable of anticipating the spread of failures before they impact end users. The goal is to transition from reactive monitoring to predictive and executive management, where the network not only alerts but also acts automatically.
New Agents for an Autonomous Telco
As part of its Agentic Telco vision, Google Cloud presented new agents developed in conjunction with FutureConnections.
These include a data governance agent, which automates governance and maintains the accuracy of the digital twin, and autonomous network agents, currently being tested with One New Zealand, capable of redirecting traffic or restoring configurations in response to service degradation without human intervention. This approach seeks to eliminate a major bottleneck in the industry: reliance on disconnected legacy systems that delay decision-making.
With the Agentic Telco, Google Cloud aims to transform connectivity from a passive service into an intelligent platform capable of optimizing, adapting, and responding in real time. The announcement, made on February 27, 2026, highlights the growing trend of AI-driven automation in the telecommunications sector, as service providers seek to improve efficiency and deliver more reliable services.
