Kaunas, Lithuania – Sostena, a leading automotive group in the Baltic region, has opened a new showroom in Kaunas, Lithuania, as part of a long-term strategy focused on sustainable growth and enhanced customer service. The investment underscores the company’s commitment to adapting to evolving market demands and raising quality standards.
“We view growth not only through numerical indicators but also through fulfilling increasing customer expectations and rising quality standards,” said Šarūnas Čekanavičius, CEO of Sostena. “The investment in Kaunas allows us to be closer to our customers, ensuring faster service, particularly tailored to business needs, while also offering an even more convenient experience for private clients.”
Most Modern in the Baltics
The newly opened automotive facility in Kaunas is designed to the latest standards of the Renault Group, making it the most modern car showroom in the Baltic states. The new location represents a significant upgrade to Sostena’s infrastructure and service capabilities.
“The new premises provide an opportunity to fundamentally review and improve customer service processes – from the first contact in the showroom to technical maintenance,” Čekanavičius stated. “Convenient access and a strategically favorable location in the city, a spacious parking lot, a fleet of replacement vehicles in the service department, and a wide range of test drive passenger and commercial vehicles allow us to fully meet customer needs. This infrastructure ensures greater convenience, shorter service times, and an experience that meets real and heard customer expectations.”
The total area of the dealership is 2,600 square meters, with 1,200 square meters dedicated to showroom space and 1,400 square meters allocated to the service area. The spacious service area is equipped with eight lifts, with lifting capacities ranging from 3.5 to 6.5 tons. Dedicated workstations have been installed for all electric vehicle technical maintenance and repair, and the facilities are fully adapted to service various commercial vehicles, allowing for more efficient work planning and reduced customer wait times.
The new showroom in Kaunas will strengthen Renault and Dacia’s positions in the region. Sostena currently operates a network of eight showrooms in Lithuania and is consistently investing in infrastructure focused on service quality, high brand standards, and process efficiency.
One-Stop Solutions
Sostena is a leader in commercial transport. The company provides services to business customers through Renault PRO+ centers, which have been operating since 2009. These centers offer business customers all vehicle-related services in one place – from purchase to technical maintenance.
Renault PRO+ is a specialized Renault service network and brand created specifically for business customers and commercial vehicle (vans, minibuses) owners. It’s not simply a car sales location – it’s a “one-stop” service standard designed to ensure business transport operates without downtime.
Customers are served by sales representatives and technicians specializing in commercial vehicles. They assist in configuring vehicles to specific needs, such as refrigerators, mobile workshops, and dump trucks.
In the event of a breakdown, Renault PRO+ provides a replacement commercial vehicle of the same category to ensure business operations continue uninterrupted.
Thanks to certified Renault specialists, customers can resolve all issues related to the factory warranty in one location, including modifications to vehicles.
“Reliability, speed, and mobility solutions are most important to business customers, so our goal is to ensure that all of this is resolved in one place and as quickly as possible,” Čekanavičius noted. “We are pleased that the new showroom will help improve collaboration, and we are making significant quality efforts in process management and adaptation, listening to customer expectations.”
