Bancolombia reported to users via its X account at 4:37 p.m. On Monday, February 23, 2026, that some of its typically available services within its application are currently experiencing disruptions. The bank stated that all its teams are working to resolve the issue as quickly as possible.
Even as not a complete system outage, the number of transactions currently processable is limited.
Available Services on the Mi Bancolombia APP
The bank indicated that the following processes remain available:
– Transfers to Bancolombia accounts, whether or not they are registered.
– Account balance inquiries, including viewing current balances and transaction history. The bank clarified that the total balance will reflect all funds, including those in digital wallets.
Additional Information
– Payments can still be made at any commercial establishment using Bancolombia debit and credit cards.
– Cash withdrawals remain available at ATMs and banking correspondents.
Bancolombia stated it will continue to update its users on the progress of the situation.
Avoiding Scams
Given the increasing sophistication of fraud attempts, customers should keep the following in mind:
– Do not share your PIN, token, text message code, or dynamic key.
– Bancolombia will never request passwords via telephone, WhatsApp, or email.
– If you receive a message appearing to be from Bancolombia, do not click on any links; ignore it, and verify the information through the bank’s official channels and contact numbers.
