Cajasur will undergo a “technical pause” of its digital channels – website and app – and ATMs for approximately 24 hours this afternoon. Following the pause, the bank will progressively restore service, allowing customers to operate normally through the Kutxabank website and app using their existing credentials, the company communicated to its clients.
Founded in 1864, Cajasur legally ceased to exist on October 1, 2023, following the completion of an absorption merger signed in Bilbao in 2011. The integration of Cajasur into Kutxabank reflects a broader trend of consolidation within the Spanish banking sector.
Since that date, the Córdoba-based entity has been part of Kutxabank SA, with all rights and obligations transferred to the Basque group’s parent company. Yet, the Cajasur brand remained visible for over a decade on mobile devices through the app and in email communications.
During the Pause
During the pause, Cajasur customers will be able to develop payments in physical and online stores using mobile payment methods such as Apple Pay, Google Pay, and Samsung Pay. They will too be able to withdraw cash from any bank without fees using their cards. This temporary arrangement aims to minimize disruption for customers during the transition.
Customers will be unable to use Bizum or make transfers during the downtime. Once service is restored, customers will need to download the Kutxabank app to operate normally using their existing passwords and credentials.
This merger is part of a strategic plan by the Basque bank, which has stated that “immersed in a stage of growth and diversification driven by its Benetan 2025-2027 strategic plan, the integration will provide the group with greater capacity to respond to its clients, through interoperability in an expanded network, its commitment to customer experience and personalization, and greater credit investment capacity for families and businesses.”
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Starting this afternoon, Cajasur customers will be integrated into a modern technology platform, in which the bank plans, between 2025 and 2027, investments of more than 620 million euros aimed at improving customer services and the business.
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