I spent 8 hours on hold with the IRS over my dead mother's taxes

The IRS is under scrutiny for prolonged wait times and inefficiencies, despite a record average tax refund of **$3,275** (up 11.3% from 2025). While the agency’s watchdog reports a generally smooth filing season, reports highlight systemic failures: only **one in five** calls to the IRS identity theft line are answered, and victims describe 'unconscionable' delays. One taxpayer recounted spending **eight hours on hold** resolving their deceased mother’s tax issues.

Coverage emphasizes the disconnect between IRS performance metrics and taxpayer experiences. **GovExec.com** and **The Center Square** focus on the watchdog’s assessment of a mostly smooth season, while **CNBC** and **USA Today** amplify individual frustrations, framing the issue as a broader systemic breakdown. The **Korea Daily** highlights the financial upside of refunds without addressing service failures. Watch for potential legislative or administrative responses to the identity theft line backlog.

If delays persist, calls for IRS funding increases or restructuring may grow louder. Taxpayer advocacy groups could also push for expanded digital solutions to reduce hold times.