A Ryanair és a Wizz Air számára kínos eredményekkel zárult egy 2025-ös brit kutatás, amelynek keretében a fapados légitársaságokról kérdezték az utasokat. A magas pótdíjakat, a kényelmetlen üléseket és a gyenge ügyfélszolgálatot emelték ki leggyakrabban.
Hiába csábítanak a feltűnően alacsony alapárak, egy friss brit utasfelmérés szerint sokan végül csalódottan szállnak le a Ryanair és a Wizz Air gépeiről. A panaszok középpontjában a zavaros pótdíjrendszer, a kényelmetlen ülések és a gyenge ügyfélkezelés áll – számolt be az Euronews.
A pótdíjak miatt már nem éri meg a fapados repülés?
A British consumer organization Which? released findings from a 2025 survey of over 5,500 travelers, revealing Ryanair and Wizz Air ranked as the two worst airlines in Europe. Both carriers received low marks across booking processes, boarding, customer service, and onboard comfort. The results come as the low-cost carrier model faces increased scrutiny over hidden fees and service quality.
Ryanair achieved an overall score of just 55 percent. According to passenger reports, issues weren’t isolated incidents, with many
complaining about uncomfortable seats, cramped and occasionally dirty cabins, and a significant increase in the final ticket price after initially appearing affordable.
The survey indicated that more than one-third of passengers experienced some form of issue during their travel.
Wizz Air received similar criticism. Frequent complaints centered on poor communication regarding delays and its supplementary fee structure. A company spokesperson responded by citing its own customer satisfaction survey and disputed the representativeness of the Which? research. “The Which? survey is based on a exceptionally small sample size. 259 people were surveyed, representing just 0.002% of the 12 million passengers we carried in the UK in 2025,” the company stated. They highlighted an eight-percentage-point increase in customer satisfaction from October 2024 to December 2025.
Miért ennyire elégedetlenek az utasok?
Which? attributes the core of the problem to a lack of transparency in the low-cost model. The advertised base fare often excludes charges for larger carry-on baggage, seat selection, or other essential services. These fees typically appear only at the end of the booking process, making it time-consuming and difficult for passengers to calculate the final cost.
Rory Boland, a travel editor at Which?, noted that many passengers choose these airlines due to the fact that of the attractive initial price, but the high baggage fees and other surcharges mean these flights are no longer necessarily the cheapest option. “We repeatedly find that airlines which include baggage and seat selection in the ticket price can actually work out cheaper overall.
If you can, fly with anyone else.”
– he said.
Jet2 vezeti a rövidtávú járatok rangsorát, a Singapore Airlines és Emirates állnak a hosszú távú lista élén
The survey also revealed which airlines passengers should consider instead of Ryanair and Wizz Air. Jet2 (76%) topped the short-haul rankings, proving to be a reliability winner. Other strong performers included Lufthansa (73%), Norwegian (73%), British Airways (72%), KLM (72%), TUI (72%), Aer Lingus (71%), and Air France (69%).
For long-haul flights, Singapore Airlines achieved the highest customer rating (81%). The airline received a five-star rating for cabin environment and customer service. Additional top airlines: Emirates (80%), Virgin Atlantic (79%), Qatar Airways (78%), Air Canada (77%), KLM (75%), and Etihad Airways (74%).
