Dubai Sets Global Record for Power Reliability in 2025
Dubai has achieved a fresh global benchmark for electricity reliability, recording an average power outage duration of just 49 seconds in 2025—the lowest figure ever documented worldwide, according to official data from the Dubai Electricity and Water Authority (DEWA).
The milestone underscores the city’s rapid advancements in utility infrastructure, positioning Dubai as a leader in energy resilience. For residents and businesses, the near-uninterrupted power supply reflects years of investment in smart grid technology and preventive maintenance, officials noted.
DEWA reported that the 49-second average outage time represents a significant improvement over previous years, though specific comparisons to past performance were not provided. The authority attributed the achievement to its “proactive grid management” strategies, which include real-time monitoring and automated fault detection systems.
In a separate announcement, DEWA also streamlined its customer service processes, reducing the refund time for security deposit returns from days to just eight minutes. The change, effective immediately, applies to both residential and commercial customers closing their accounts. “This reflects our commitment to enhancing customer experience through digital transformation,” a DEWA spokesperson said in a statement.
The authority did not disclose the total number of outages recorded in 2025 or the geographic distribution of disruptions. Still, the 49-second average suggests that any interruptions were both rare and swiftly resolved.
Dubai’s push for utility excellence aligns with its broader economic goals, including attracting foreign investment and supporting the emirate’s growing tech and industrial sectors. Reliable electricity is a critical factor for businesses evaluating operational stability, analysts say, and Dubai’s performance could serve as a model for other cities aiming to modernize their energy grids.
While DEWA’s data has not been independently verified by global energy agencies, the figures were published across multiple official announcements this week. The authority, a government-owned entity, oversees all electricity and water services in Dubai.
For now, the record stands as a testament to Dubai’s infrastructure ambitions—and a potential competitive edge in the region’s race for economic diversification.
