Consumers may soon receive an Interac e-transfer from StubHub, and it’s likely not a scam. The ticket resale marketplace is responding to a court ruling stemming from a class action lawsuit originally filed in September 2020.
The company will reimburse $24.29 CAD per transaction via Interac e-transfer to customers who bought tickets through its website or mobile app between August 28, 2012, and October 18, 2019, provided they hadn’t already used a credit of the same amount previously deposited into their StubHub account and had submitted a claim in the 2020 class action.
StubHub had initially set a deadline of September 21, 2025, for class action members to utilize the credit. Unused credits were subsequently removed from accounts after that date.
However, a January 20, 2026, ruling by the Superior Court of Quebec mandated the redistribution of the value of all credits removed from StubHub accounts belonging to class action members who did not use them within a 36-month period, less administrative fees. This ruling underscores the increasing scrutiny of consumer protection practices in the digital marketplace.
As a result of this novel settlement, eligible individuals should receive $24.29 CAD in the coming days. Any remaining funds will be transferred to the Fonds d’aide aux actions collectives, as required by law, and to charities chosen by the parties and approved by the Court.
Background on the Case:
2020
In September 2020, StubHub was found guilty of violating Quebec’s Consumer Protection Act in a class action lawsuit. The company was found to have sold tickets at a price exceeding the advertised amount through hidden fees added after the initial purchase stage. This practice violated Article 236.1 of the Act.
2022
An initial email was sent to consumers who may be eligible for the reimbursement, detailing the class action, eligibility criteria, and the claim form.
The class members were defined as any consumer residing in Quebec at the time of purchase who bought at least one ticket for a show, sporting event, cultural event, exhibition, or any other form of entertainment from StubHub between August 28, 2012, and October 18, 2019.
2022
Credits were deposited into the StubHub accounts of eligible consumers.
September 21, 2025
This was the original deadline set by StubHub for using the $24.29 CAD credit on its website. StubHub removed unused credits from the accounts of class action beneficiaries after this date.
January 20, 2026
The Superior Court of Quebec ordered StubHub to reimburse all unused credits that had been removed from the accounts of class action participants.
February 2026
Eligible individuals will receive an email with details on the process, followed by a $24.29 CAD Interac e-transfer from StubHub.
Payment Procedure
For those who didn’t use their credit in recent years and are expecting the email, the process is straightforward.
You will first receive an email from the sender ”Action collective StubHub” at no-reply@conciliainc.com. This email will explain the procedure and steps involved.
You will then receive an Interac e-transfer within 48 hours of receiving the first email, sent from notify@payments.interac.ca and including the amount of $24.29 CAD.
To deposit the funds, you will need to enter the password provided in the first email. If you have already enrolled in automatic Interac deposits, you won’t need the password, and the funds will be automatically deposited into your bank account.
Recipients have 30 days to deposit the funds and complete the process, or they will forfeit their compensation.
Here is the first email you will receive:
StubHub is not the only ticket vendor facing a class action lawsuit in Quebec. Recently, the Superior Court of Quebec authorized a class action against ticket sales giant Ticketmaster over allegedly abusive service fees.
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