Netflix Ends Support: What You Need to Know

by Sophie Williams - Tech Editor
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Millions of Netflix subscribers will need to adjust how they access the streaming service as the company phases out support for older smart TV models. Effective January 31, 2024, a range of devices running outdated software will no longer be compatible with the Netflix platform, a move the company attributes to maintaining platform security and performance. This decision impacts a variety of devices from major manufacturers including Samsung, LG, and Sony, signaling a broader trend of streaming services prioritizing newer technologies and potentially prompting consumers to upgrade their hardware. A complete list of affected models is available on the Netflix help center.

Netflix Ends Support for Viewing on Older Smart TVs

Netflix has discontinued support for streaming on a range of older smart television models, effective January 31, 2024. The change impacts devices running older software versions that no longer receive updates, according to a recent announcement.

The company stated that the move is necessary to maintain the security and performance of its platform. As streaming technology evolves, maintaining compatibility with increasingly outdated systems becomes challenging. This decision reflects a common practice in the industry as platforms prioritize newer technologies and security protocols.

Affected devices include certain models from manufacturers such as Samsung, LG, and Sony. Specifically, some 2011-2015 smart TVs are no longer supported. A complete list of impacted devices is available on the Netflix help center.

Users with unsupported devices will still be able to access Netflix content through other means, such as connecting a gaming console, streaming device (like Roku or Apple TV), or using a computer or mobile device. The company recommends these alternative methods for continued access to its streaming service.

“As of January 31, 2024, Netflix will no longer support streaming on many older smart TVs,” Netflix explained. “This is due to continued software updates required by the devices to maintain security and performance.”

The shift underscores the rapid pace of innovation in the consumer electronics and streaming entertainment sectors. Consumers are increasingly reliant on software updates to ensure the functionality and security of their devices, and platforms like Netflix must adapt to these changing dynamics.

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