SEBI Launches Online Dispute Resolution Portal for Securities Market Disputes
India’s Securities and Exchange Board of India (SEBI) has established an Online Dispute Resolution (ODR) portal to streamline the resolution of disputes within the Indian securities market, effective today, November 13, 2025.
The new portal, announced via a circular on July 27, 2023, offers investors and listed companies a platform for online conciliation and arbitration, aiming to provide a faster and more accessible alternative to traditional dispute resolution methods. The initiative seeks to reduce the burden on courts and tribunals dealing with securities-related grievances. Investors can access the portal and register complaints at smartodr.in.
According to SEBI, the ODR portal will benefit both investors and listed companies by offering a cost-effective and efficient means of resolving disputes. The system utilizes technology to facilitate communication, document exchange, and virtual hearings. This move aligns with global trends toward leveraging technology to improve access to justice and reduce litigation costs. Investors are encouraged to familiarize themselves with the SEBI circular detailing the new process.
Upstox Securities Pvt. Ltd. and RKSV Commodities India Pvt. Ltd. have both issued investor advisories reminding clients to safeguard their trading credentials and avoid unsolicited investment tips, emphasizing the importance of informed decision-making in the securities market. SEBI officials stated they will continue to monitor the ODR portal’s effectiveness and make adjustments as needed to ensure it meets the needs of all stakeholders.
